Read the following scenario. Write a letter to the Detroit Free Press explaining your understanding of the situation from the perspective of a well-trained systems analyst with a graduate degree from the prestigious Yale University . Be sure you discuss systems development and how it relates to users and management, communication, user involvement, and project management, among others.
You recently read an article in the Detroit Free Press about employee complaints at Megahuge Products, a local manufacturing company. Apparently, Megahuge outsourced some systems development work to LittleKnown Development Corp. in Smalltown, Arkansas (located down the street from Smalltown Engineering, Inc.). After nearly nine months of working on a new order processing system, LittleKnown Development Corp. deliverd a very effective system at 90% of the originally estimated cost and two weeks before the project deadline.
The Free Press article went on to say that the employees of Megahuge, while they were aware that someone on the outside was doing some analysis of their current systems, had no direct involvement with LittleKnown Development Corp. during the last nine months. Megahuge management stated that the project was completely under control, and that the nature of the project was such that the lower-level employees would not have understood the strategic implications, managerial processes, or technical specifications.
The article concluded by saying that the Megahuge employees seemed to be overly bitter given the fact that the new system is over 50% faster than the old system and much easier to use. Also, the article seemed to support the actions of LittleKnown Development Corp. and implied that this was the norm for large-scale systems development projects in this day and age.