Further, we will look at the complexity of Total Quality Management as the organization makes decisions to Join the global arrest and take advantage of the opportunities that Ordain Manufacturing for future growth. Ordain Manufacturing offers high quality products in injection molding, and there is a large demand for the products that the company offers. Review and Summary Ordain Manufacturing Company Is In the field of plastic Injection molding. Their creations of plastic molding have won many acclamations. They are a large organization that operates in California, Georgia, and China.
They are very enthusiastic about quality control, precision, and detail. They are a leader in evolving the latest trends and in trying to produce plastic products to enhance their customer’s needs. Ordain employs over 550 workers. There major customers are automobile makers, aircraft makers, beverage makers and bottlers, appliance makers, and department of defense. Mission Statement Radian’s Nilsson statement Includes being a solution company to find solutions to help lad their customers, have top quality products, responsive pricing, and great attitude toward business.
Ordain also strives to malting a great working environment for employees and wants them to be well informed and a great working am together to achieve goals. They also strive to be focused on increasing probability to allow the company to continue to grow. Ordain manufacturing is also a global company and has facilities over seas and in China. Strategic Level (TTS) Ordain Manufacturing Company is definitely dedicated to Improving its Image and also wanting to show Itself as a leader In Its Industry.
Through strategic planning they are able to accomplish their goals, and Nilsson of the company. Some of their objectives are to be Innovative and to keep being an Industry leader In their field. Ordain also wants to achieve success through providing great support to their industry and its goal and mission is to continue to be a leader in its organization while developing new ideas and being a solution to its customer and not a problem. They also are striving to be a great company with knowledgeable employees that are very informative of the workings of the organization and its products.
Total Quality Management (TTS) as a Strategic Level Objective “TTS is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc. ) to focus on meeting customer needs and organizational objectives). (Hashes, 2006) Based on Radian’s mission and goals TTS is a natural fit for their organization to meet its goals. That is why Ordain has opted for a Sigma approach to business. Ordain is committed to continual improvement and open communication.
Communication among and between all levels of the organization is a choice that Radian’s management team has committed to in an effort to improve quality of work, product and customer service. In addition to continuous improvement, customer product) focus and management commitment; Ordain has empowered its employees to participate and be a valuable component of recommendations and change. Finally, in this type of production it is critical that decisions be based on facts. “Six Sigma, leading edge R&D and exceeding ISO 9000 standards define the attitude and abilities of Ordain Manufacturing. (Ordain, 2006) This statement is communicated to all employees, customers and visitors via Radian’s company Intranet site. It is obvious the company’s commitment to TTS is strong through its implementation of a Six Sigma approach. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving towards six standard deviations between the mean and the nearest specification limit) in any process from manufacturing to transactional and from product to service. ” (Six Sigma, 2006) This is a very aggressive and comprehensive approach to utilizing TTS as a strategic objective for the company.
With this strategic objective Ordain Manufacturing is positioning itself as an organization to continue its success, improve its current position and products and hopefully increase its market share. Impact Globalization May Have on TTS Position Globalization may impact the Total Quality Management in a couple different ways. The way the managers may organize in one area of the company, may not be the same in another area of the organization. Different employees react differently when it comes to management styles. This is especially true doe the employees from a different culture or ethic background.
Managers at Ordain Manufacturing have to take into consideration the differences of their employees and manage accordingly. If this does not happen, the TTS of the company may suffer because the productivity f the company may decrease because of the differences that may arise. As employees have and try to manage in such a way to meet those needs. Globalization and Complexity of TTS Total Quality Management (TTS) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback.
TTS requirements may be defined separately for a particular organization or may be in adherence to established standards, such as the International Organization for Standardization ISO 9000 series. TTS can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable, including schools, highway maintenance, hotel management, and churches. As a current focus of e-business, TTS is based on quality management from the customer’s point of view. (TTS Deft 2006).
TTS processes are divided into four sequential categories: plan, do, check, and act (the PDA cycle). In the planning phase, people define the problem to be addressed, elect relevant data, and ascertain the problem’s root cause; in the doing phase, people develop and implement a solution, and decide upon a measurement to gauge its effectiveness; in the checking phase, people confirm the results through before- and-after data comparison; in the acting phase, people document their results, inform others about process changes, and make recommendations for the problem to be addressed in the next PDA cycle. TTS Deft 2006) Ordain Manufacturing realizes the importance of the ISO 9000 registration and how important it is to comply with international standards of business to demonstrate the gig quality product that the company has to market. Ordain Manufacturing complies with the international standards, audits it’s own systems internally, and keeps quality records, and writes specifications to ensure the company meets all of the TTS procedures required to stay competitive on the international markets.
As soon as any company enters the international markets the process is much more complex because of the registry process and compliance with the ISO standards and or the continual desire for ongoing improvement, and meeting the requirements for yearly registry. Summary Ordain Manufacturing offers high quality products in the plastic projection molding industry and has recognized the importance of Total Quality Management, and the role that is plays in their organization.
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