Need an research paper on culture and leadership. Needs to be 8 pages. Please no plagiarism. Although there were a number of senior managers who were quite conversant and spoke English, most of the Mexican managers had English communication problems and thus needed translators to convey their messages. For this reason, there existed several communication challenges between the Canadian managers from BNS and Mexican managers from Invert.
To begin with, communication was a challenge for many managers during meetings. To repeat, although most top managers spoke English, there was a high possibility of miscommunication. This can be elaborated by the case when one Mexican manager recalled that during one of the meetings, there were doubts about every Mexican manager pertaining to what had been discussed and decided. In fact, the Mexican managers only realized that they had a different understanding of what had been discussed in the meeting only after they had conversed in Spanish. Quite surprisingly, due to the miscommunication problem, every Mexican manager only “heard what he had wanted to hear,” (Daniel, 2002). This therefore clearly demonstrates that although the managers were in the same meeting, they totally interpreted what had been discussed differently.
Generally speaking, it is arguably true that the communication challenge had been brought about and aggravated by the way the meetings were conducted by the Canadian managers. For instance, it was according to tradition for the Mexican managers to be free during meetings. As such, it was normal for them to carry on side tête-à-têtes or leave the meeting room at their pleasure, acts that frustrated and angered the Canadian managers. As a result of frustration, the Canadian managers altered the meeting style to a one that they were used to in Canada. Basically, the Canadian meetings were not only highly controlled, but they also exhibited a more rigid structure. Thus, although the Mexican managers were accustomed to a more flexible way of conducting their meetings, Canadian managers saw this as a lack of discipline and respect. Therefore, despite the fact that the Canadian managers thought that the rigid meeting structure would increase productivity, it could also have negative impacts on the performance of the bank. It is worth noting that this decision was arrived at as a result of a miscommunication problem.