1Understand why communication is important in the work place 1. 1 Identify the different reasons people communicate It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways so that everyone can understand. In essence we use communication as a tool to influence others. As a means to establish and maintain relationships, to motivate people and to change attitudes. The main reason we communicate is to seek or provide information and we all use it to express emotions like courage or fear, joy or sorrow, satisfaction or disappointment alongside appropriate gestures and words.
It is crucial in the development of positive relationships within families, socially and in a working environment. With effective communication we can convey our ideas clearly. 1. 2 Explain how effective communication affects all aspects of the learner’s work There are many ways that effective communication affects of aspects of one’s own work. I. e. failure to pass on vital information that could affect people that you work with or are working for could result in loss of business, reputation and damage relationships within a team or between that team and the service user.
This also applies for failing to tell a colleague about changes to work processes, which could upset the relationship between you and your colleague. 1. 3 Explain why it is important to observe a individual’s reactions when communicating with them. Communication is not just verbal, it is also about body language therefore it is essential to observe others when communicating ? So as to understand what an individual is trying to express ? To meet the individuals needs ? or to identify any changes to an individual’s needs, ? To enable effective communication