Course Quality Management and continuous improvement (MGT656)

Course Quality Management and continuous improvement (MGT656)

Citation and References should be in APA format . No specific word count . Each chart should be well explained. I’ve attached an example of  control chart.
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Course Quality Management and continuous improvement (MGT656)

Complete the following: A

Using process mapping and reviewing the information here, present the new processes for check-in and checkout to management.
Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.
Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management.

For this portion, you will complete the following: B

Apply Six-Sigma quality standards and devise a plan for the hotel to monitor and control future process performance.

I need two control charts created on excel.and three flow charts .two of these from the normal check in /check out procedures and one from an ameliorated check in /check out procedure.References included

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