This can diminish their standing in he community and have an unhealthy affect on business and sales Business organizations often develop several different policies, rules and guidelines for governing their operations. While home-based or sole proprietorship businesses usually require fewer policies, larger organizations use these guidelines to manage employee behavior. A code of ethics is a common organizational policy used in business organizations. The code of ethics policy usually sets the minimum standards for business owners, managers and employees to follow when completing various business functions.
In a small business, a code of ethics Is usually based n the business owner’s personal morals or values. As the business grows and expands, the ethical values can be implemented into the business’ organizational mission or values statement. This statement helps provide companies with a compass to guide the organization through the business environment. Companies often refer to the mission or values statement when guidance is needed regarding questionable situations. A code of ethics can help companies improve business relationships. Ethical values are often designed to provide guidance when working with other companies and the general public.
These values dictate how businesses andle contract negotiations, customer questions and feedback or negative business situations. Many companies use a code of ethics to prohibit inappropriate employee behavior. Inappropriate behavior can include lying to managers or clients, engaging In fraud or embezzlement, failing to meet specific operational standards or other similar conduct. A code of ethics can help employees understand why these actions are inappropriate and the reasons companies expect better behavioral performance. Companies may also limit their legal liability from poor employee performance by using a code of ethics.
The Code of Ethics in auditing plan serves as a guideline on internal auditing procedures. Internal Audit Services (IAS) states the Code of Ethics is a “guide for professionals in auditing and consulting to conduct their profession In a manner which ellclts the trust and confidence for those whom services are rendered. ” Internal audits are conducted according to the standards set forth in the Yellow Book or the Institute of Internal Auditors. Auditing consultations must meet the Consultants. The IAS Code of Ethics for internal auditing is made up of four basic principles: integrity, objectivity, confidentiality and competency.
The principles cover the aspects of business and public trust: objectivity, undue influence, privacy, and auditor skills and knowledge. The four principals of the IAS Code of Ethics are expanded within the Rules of Conduct. The principles and rules of conduct set forth in the IAS Code establish behavioral rules for internal auditors. The handling of communication is discussed in the Objectivity and Confidentiality sections. To adhere to the Code, internal auditors must communicate the purpose of their activity.
They must not disclose the confidential information of a business unless they are required by law or their rofession to do so. Internal auditors are expected to gather and analyze information with objectivity. Auditors are expected to refrain from participating in illegal activity in a passive or active manner. They must possess the skills and knowledge necessary to perform the functions of the auditing position and update their skills on an ongoing basis. If you are ready to start doing business on an international level, there are some considerations to keep in mind.
These five tips will help to ensure a successful business venture in the global market. If you want to export goods to a articular country, make sure they have a need for your particular services or product. Most international businesses find multiple countries or locations that have a need for these items in order to ensure a steady and profitable revenue stream. – Become familiar with customs offices and legal policies. These rules and regulations can make or break your business. You should also carefully consider the local currency, cultural barriers and any other items that might deter the success of your business.
Some goods or services may even face special tax rules or other fees that can greatly impact your profits in the international market. Use local help. It is usually a good practice to hire local workers to assist you in your business. After all, they are more familiar with the country and cultural differences. It is almost always cheaper to hire local help that pay someone from your home country to travel overseas and work for you. – Carefully consider pricing. Consult with experts to determine a price that makes sense for your product or service. It is also important to use appropriate marketing techniques and packaging.
These are all items that customer service. Finally, make sure you place the appropriate amount of resources in your customer service skills. Take the time to understand the cultures and customs of the country that is purchasing your goods or services. This can make all the difference in the success of your international business. Developing successful communication skills is the key to both personal and business areas of anyone’s life. Acquiring these skills in personal life aids people on all levels, including relationships with family, friends and acquaintances.
Using proficient communication skills in business alleviates disagreements between co-workers, supervisors and customers. Designing a strong communication skills training program proves profitable in the ong run because it appeals toa large audience. Outlining the topics that will be taught within the program such as interpersonal skills, personality types, assumptions (both good and bad), barriers to effective communication and conflict resolution. Choosing concrete objectives for each topic using similarities such as definitions, examples, steps, self-analysis, role playing and group interaction.
Figure out if you will design an overall summary of topics within each course or create more in-depth courses within the program. Gather pertinent information for each topic. Figure out the number of courses based on topics and objectives. Set up the amount of time needed for the overall program and develop a time-frame for each individual course. Decide on the format of each course. Will the course be taught individually online at the participant’s own pace or within the framework of a one- or two-day seminar? Set up the program through a reputable website, if presenting the program online.
Establish who your audience will be: beginners, advanced participants, white- collar workers or English learners. Incorporate technology aids in the program. Include presentation software such as Microsoft PowerPoint when presenting on-site r Adobe Captivate if presenting online. Utilize unique software features such as animations, online examples, screen shots and diagrams. Use free online training materials and exercises to enhance your program. Verify terms and conditions as well as licensing. Corporate social issue has businesses making choices, not only based on profit margins but also the best options for society.
This can encompass an area as small as the community surrounding the business, the country associated with the business or even global social responsibility. When thinking in terms of social responsibility, ethical problems inevitably arise. From an ethical standpoint, these considerations are subjective, leading to debate over the choices you make as a company. Doing good deeds and helping the community often times costs money. This can still turn a profit for a company as the positive press can increase business and potential revenue.
The company must weigh the overall expenditures even if it is willing to accept a loss for some of the community work. The business maintains an ethical responsibility to its shareholders and employees to be as successful as possible in order to ensure the security of the business long term. This is where the ocial financial responsibility gets murky. The benefits and costs must be analyzed to determine how much money the business can afford to pump into the communities to fulfill a social obligation. this is usually by weighing the standard social norms.
This keeps the company away from hot button issues and helps to provide a structure for business activity. It also outlines an ethical form of involvement with society yet steers away from offending potential consumers. While these are standard practices, other companies have increased success by tying in with a particular social cause or cultural phenomenon. In these cases the company should work to ensure the involvement is genuine and a part of the charter or mission to define its goals. Some companies work from a particular religious background, whereas others make improving education a goal.
Sometimes these goals include donating portions of profits to social causes that the business has deemed worthy. A growing concern for corporate social responsibility has been the treatment of the environment, especially those that manufacture or create goods. While the governments of areas tend to make the rules, companies can choose to hold a higher standard. This oftentimes gives a good face to the public and might increase business. Other issues include not doing business in countries where manufacturing is causing damage to the environment.
While the transition to becoming a “green” company might require an initial investment, it is socially responsible, ethically sound and in the long run might end up saving significant amounts of money. One thing to keep in mind is that employees generally respond better to training programs that customize examples of ethical problems they may have to deal with as part of their particular Job or function within the organization. So, while there are packaged training programs available for companies in use, the one-size-fits-all approach is not as effective as a program custom-tailored to your company’s needs.
The information is more likely to be understood and utilized if it is specific to your business. Perhaps the biggest issue regarding a company code of ethics and/or conduct is that of compliance. No matter how well defined the code is, it will be an exercise in futility if it’s ignored. Some companies prefer the incentives and rewards approach, but it might be difficult to reward employees for ethical behavior like elling the truth or not harassing fellow employees–things that all moral people are expected to do in any situation.
More often, compliance might be more of an enforcement issue, with clear-cut penalties for noncompliance. Some businesses use an ethics compliance officer, but according to Ethical Edge, an ethics and policy research group in Washington, compliance programs could be both disruptive and long-term processes (often three to five years), especially if the business is unhealthy at the beginning of the process.
Daunting as it might seem, there are countless good reasons to get your program in motion, and the sooner the better. Some companies choose to hire an ethics management organization to set up their code, said Ed Petty, executive director of the Ethics Officer Association, the officer must be given a senior position such as vice president, with “visible clout and file ability to go direct to a company’s president or board of directors. Since the ethics officer is responsible for such things as ethics training courses for employees, responses to sexual harassment and discrimination claims, and working on the accuracy of the balance sheets, having one in the company releases the owner and upper anagement from dealing with problems that will increasingly demand their time and attention. The best way to launch an ethics program within your own company is to set positive goals to prevent employees from doing anything wrong, to assist and support them, not to trap them. The process is one that requires commitment, investment of time and resources and, most of all, and patience.
Is it worth the effort? Ethics Resource Center President Stuart Gilman believes the recent corporate scandals may have helped raise the bar on ethical business behavior. “The vast majority of businesses and corporations want to do the right thing,” said Gilman. What Enron reminds us of is how vulnerable organizations are to ethical land Strategic implementation of any kind of new company policy or program mines. ” requires participation from all of the departments that will be affected. Company leadership needs to identify what those departments are and create an implementation team that consists of representatives from each affected group.
Management needs to create a structure that identifies various group leaders, the responsibilities of those group leaders and an accountability system that insures that the implementation team meets its timetable for getting the new program or policy in lace. Implementing change or any new strategy within a company requires a feeling of urgency on the part of the entire company. It is the Job of management to create that urgency by explaining to the staff why the implementation is necessary.
Leadership needs to help the employees understand how the company benefits from the new implementation, but it also needs to get the organization to see the setbacks of not making a change. Strategic implementation within a company is not an exact process. It is a dynamic procedure that needs to be monitored by management and altered to meet implementation goals. It is the responsibility of leadership to put a monitoring system in place, analyze the data that is being generated during the implementation and make any necessary changes to make the implementation more efficient.
Implementing a corporate strategy or change is often done in phases. The company leadership needs to be able to identify when each phase of a strategic implementation is complete and be ready to transition the company to the next phase. For example, if the company is bringing in a new software program for customer management, then the first phase of the program may be to implement it n the sales department. Management needs to identify when the proper alterations to the software have been made that will allow it to be implemented in other parts of the company.
Leadership potential and. That’s one of the major benefits of serving as a leader and having the opportunity to learn and sharpen your skills to establishes and maintains the continuity of all the leaders. The advisor’s actions are guided by a clear understanding of the materials field in a societal context as well as familiarity with the benefits of participation in an established professional community. The advisor should be an enthusiastic supporter of the leader’s efforts and will make many important contributions at planned events and activities throughout the chapter year.
Although most people appreciate the recent advancement of CSR, some argue that corporations are still not doing enough or are only acting in self interest. These people say that multinational corporations are acting ethically in areas that are highly regulated, such as North America, but at the same time, they are acting in an opposite manner in other parts of the world (such as using cheap or child labor). In addition, while corporations must have good CSR policies in order to maintain their reputation, they are also expected to maximize profits for stakeholders such as shareholders, employees, and customers.
Therefore, people argue that businesses do not put in a sufficient amount of resources to achieve what they have promised in their CSR policies. In any case, companies are now expected to perform well in non-financial areas such as human rights, business ethics, environmental policies, corporate contributions, community development, corporate governance, and workplace issues. Some examples of CSR re safe working conditions for employees, environmental stewardship, and contributions to community groups and charities.
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